SimpleHelp Path Traversal Vulnerability

Summary

SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Why it matters

CVE-2024-57728 is listed in CISA's Known Exploited Vulnerabilities catalog, confirming active exploitation in the wild. CISA remediation deadline: 2026-05-08. Treat remediation as urgent.

Operator check

Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

Sources